The American Express Digital Payments Survey

Gain insights on payment and fraud trends, understand consumer perceptions about digital payments, and more!

  • Contactless Open-Loop Payments in Transit White Paper

    July 2022

    To meet the rising demand of contactless payments in travel, transit authorities are exploring open-loop payments, which enable riders to use EMV® contactless solutions such as credit/debit cards, mobile wallets, or wearables to pay for rides. This paper focuses on the benefits of contactless open-loop payment solutions in transit, and considerations for implementing them to address rider preferences, increase efficiency, reduce rider and operational costs, and stay ahead of the technological curve.

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  • Payment Security Solutions Guide

    July 2022

    This guide provides a sustainable, multi-layered approach to mitigating card not present fraud for merchants. Merchants will learn about the evolving payments landscape for card not present payments and the solutions offered by American Express that can be adopted by them to complement their fraud prevention strategy.

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  • Amex Trendex: 2021 Digital Payments Edition, “Digital Convenience is Here to Stay”

    November 2021

    The most recent American Express Digital Payments Trendex research reveals consumers are growing consistently more comfortable with digital payments, opting for what’s most convenient and trusting merchants to protect their information. Merchants are quickly adapting to these preferences, adding new options for payment methods and enhanced security features for data protection.

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  • Touchless Payments Strategy Guide

    June 2021

    This guide is designed to help merchants think through their end-to-end touchless payments strategy. It offers useful information on current touchless payments capabilities and services, plus considerations to keep in mind as they implement them.

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  • Amex 2020 Digital Payments Trendex – “Small Business Perspectives” – Insights Paper

    November 2020

    Small merchants are pivoting key areas of their business strategy to adapt to the  current environment and even, in some circumstances, find new opportunities.

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  • Amex 2020 Digital Payments Trendex – "Small Business Perspectives" – Infographic

    November 2020

    To continue to serve their customers, small businesses are shifting their strategies and bringing new ideas to the table.

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  • Amex 2020 Digital Payments Trendex – “The Time for Contactless Is Now” Insights Paper

    September 2020

    U.S. merchants are responding to consumer interest by adopting touchless, safer ways to pay.

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  • Amex 2020 Digital Payments Trendex – Infographic

    September 2020

    Contactless is the preferred way to pay for both Merchants and Consumers.

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  • 2020 Digital Payments Survey – Consumer Insights Infographic

    May 2020

    COVID-19 is shifting consumer purchasing behavior and driving U.S. interest in contactless payments.

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  • 2019 Digital Payments Survey – Consumer Insights Infographic

    October 2019

    Consumers have come to expect a fast and seamless checkout experience across all payment channels, meaning that wait time and ease of the payment experience have the potential to impact a sale.

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  • 2019 Digital Payments Survey – Insights Paper

    October 2019

    Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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  • 2019 Digital Payments Survey – Merchant Insights Infographic

    October 2019

    Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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Video Insights