Backing Our Partners
Flexible, remote learning to effectively do business on the American Express Network.
Webinars
Comprised of two Webinar formats:
Business Webinars, invites senior executives from Amex and the payments industry to provide their perspectives on key topics and trends.
Training Webinars, educates and updates Network Participant teams on topics relating to operations, chargeback and disputes, policy and marketing processes.
Both webinar formats include live Q&A.
Online Training
Online training resources to educate Network Participants covering operations, chargeback and disputes, policy and marketing processes.
American Express Network Participants are eligible to request and register for trainings, please contact your American Express representative for more information, or contact us at PartnerLearning@aexp.com.
Articles
Downloadable article series to showcase our American Express expertise and best practices from across our diverse business.
Access Training
Compliance
Learn more about the key Business and Operational Policies in six modules that cover more than fifty Network policies.
Operations & Services
Learn about the training available to support services you access, reports and processes relevant to operate on the American Express Network.
Chargeback & Disputes
Learn about the American Express chargeback and disputes process, timeframes, requirements and obtain an overview about ISO Codes.
Articles
Download articles that showcase American Express expertise and best practices.
Best Practices for Managing Disputes and Chargebacks
February, 2023
Training Webinars
Accessing Issuer Reports on Knowledge Base
March, 2023
Training Webinars
