The American Express Digital Payments Survey

Gain insights on payment and fraud trends, understand consumer perceptions about digital payments, and more!

  • Amex Trendex: 2021 Digital Payments Edition, “Digital Convenience is Here to Stay”

    November 2021

    The most recent American Express Digital Payments Trendex research reveals consumers are growing consistently more comfortable with digital payments, opting for what’s most convenient and trusting merchants to protect their information. Merchants are quickly adapting to these preferences, adding new options for payment methods and enhanced security features for data protection.

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  • Touchless Payments Strategy Guide

    June 2021

    This guide is designed to help merchants think through their end-to-end touchless payments strategy. It offers useful information on current touchless payments capabilities and services, plus considerations to keep in mind as they implement them.

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  • Amex 2020 Digital Payments Trendex – “Small Business Perspectives” – Insights Paper

    November 2020

    Small merchants are pivoting key areas of their business strategy to adapt to the  current environment and even, in some circumstances, find new opportunities.

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  • Amex 2020 Digital Payments Trendex – "Small Business Perspectives" – Infographic

    November 2020

    To continue to serve their customers, small businesses are shifting their strategies and bringing new ideas to the table.

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  • Amex 2020 Digital Payments Trendex – “The Time for Contactless Is Now” Insights Paper

    September 2020

    U.S. merchants are responding to consumer interest by adopting touchless, safer ways to pay.

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  • Amex 2020 Digital Payments Trendex – Infographic

    September 2020

    Contactless is the preferred way to pay for both Merchants and Consumers.

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  • 2020 Digital Payments Survey – Consumer Insights Infographic

    May 2020

    COVID-19 is shifting consumer purchasing behavior and driving U.S. interest in contactless payments.

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  • 2019 Digital Payments Survey – Consumer Insights Infographic

    October 2019

    Consumers have come to expect a fast and seamless checkout experience across all payment channels, meaning that wait time and ease of the payment experience have the potential to impact a sale.

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  • 2019 Digital Payments Survey – Insights Paper

    October 2019

    Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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  • 2019 Digital Payments Survey – Merchant Insights Infographic

    October 2019

    Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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