The American Express Digital Payments Survey
Gain insights on payment and fraud trends, understand consumer perceptions about digital payments, and more!
October 2019
Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.
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Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.
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Consumers have come to expect a fast and seamless checkout experience across all payment channels, meaning that wait time and ease of the payment experience have the potential to impact a sale.
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The sliding scale between security and convenience is a challenge for online retailers. Finding the right balance may help reduce cart abandonment.
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The sliding scale between security and convenience is a challenge for online retailers. Finding the right balance may help reduce cart abandonment.
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In the digital era of convenience, consumers still want the human touch - but on their own terms. Check out the recent insights from an extensive American Express survey from more than 1,000 consumers and 400 businesses.
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Online sales are on the rise, but how high they go (and what that means for your business) depends on security and consumer fear of fraud. See how the numbers play out.
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