The American Express Digital Payments Survey
Gain insights on payment and fraud trends, understand consumer perceptions about digital payments, and more!
November 2020
Small merchants are pivoting key areas of their business strategy to adapt to the current environment and even, in some circumstances, find new opportunities.
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To continue to serve their customers, small businesses are shifting their strategies and bringing new ideas to the table.
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U.S. merchants are responding to consumer interest by adopting touchless, safer ways to pay.
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Contactless is the preferred way to pay for both Merchants and Consumers.
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COVID-19 is shifting consumer purchasing behavior and driving U.S. interest in contactless payments.
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Consumers have come to expect a fast and seamless checkout experience across all payment channels, meaning that wait time and ease of the payment experience have the potential to impact a sale.
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Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.
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Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.
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