The American Express Digital Payments Survey

Gain insights on payment and fraud trends, understand consumer perceptions about digital payments, and more!

  • Amex 2020 Digital Payments Trendex – “Small Business Perspectives” – Insights Paper

    November 2020

    Small merchants are pivoting key areas of their business strategy to adapt to the  current environment and even, in some circumstances, find new opportunities.

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  • Amex 2020 Digital Payments Trendex – "Small Business Perspectives" – Infographic

    November 2020

    To continue to serve their customers, small businesses are shifting their strategies and bringing new ideas to the table.

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  • Amex 2020 Digital Payments Trendex – “The Time for Contactless Is Now” Insights Paper

    September 2020

    U.S. merchants are responding to consumer interest by adopting touchless, safer ways to pay.

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  • Amex 2020 Digital Payments Trendex – Infographic

    September 2020

    Contactless is the preferred way to pay for both Merchants and Consumers.

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  • 2020 Digital Payments Survey – Consumer Insights Infographic

    May 2020

    COVID-19 is shifting consumer purchasing behavior and driving U.S. interest in contactless payments.

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  • 2019 Digital Payments Survey – Consumer Insights Infographic

    October 2019

    Consumers have come to expect a fast and seamless checkout experience across all payment channels, meaning that wait time and ease of the payment experience have the potential to impact a sale.

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  • 2019 Digital Payments Survey – Insights Paper

    October 2019

    Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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  • 2019 Digital Payments Survey – Merchant Insights Infographic

    October 2019

    Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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  • 2018 Digital Payments Survey – Insights Paper

    October 2018

    The sliding scale between security and convenience is a challenge for online retailers. Finding the right balance may help reduce cart abandonment.

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  • 2018 Digital Payments Survey – Infographic

    October 2018

    The sliding scale between security and convenience is a challenge for online retailers. Finding the right balance may help reduce cart abandonment.

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  • New shopping paradigm becomes: 2017 Digital Payments Survey – Insights Paper

    September 2018

    In the digital era of convenience, consumers still want the human touch - but on their own terms. Check out the recent insights from an extensive American Express survey from more than 1,000 consumers and 400 businesses.

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  • 2017 Digital Payments Survey – Infographic

    September 2017

    Online sales are on the rise, but how high they go (and what that means for your business) depends on security and consumer fear of fraud. See how the numbers play out.

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