The American Express Digital Payments Survey

Gain insights on payment and fraud trends, understand consumer perceptions about digital payments, and more!

Amex 2020 Digital Payments Trendex – “Small Business Perspectives” – Insights Paper

November 2020

Small merchants are pivoting key areas of their business strategy to adapt to the current environment and even, in some circumstances, find new opportunities.

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Amex 2020 Digital Payments Trendex – "Small Business Perspectives" – Infographic

November 2020

To continue to serve their customers, small businesses are shifting their strategies and bringing new ideas to the table.

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Amex 2020 Digital Payments Trendex – “The Time for Contactless Is Now” Insights Paper

September 2020

U.S. merchants are responding to consumer interest by adopting touchless, safer ways to pay.

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Amex 2020 Digital Payments Trendex – Infographic

September 2020

Contactless is the preferred way to pay for both Merchants and Consumers.

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2020 Digital Payments Survey – Consumer Insights Infographic

May 2020

COVID-19 is shifting consumer purchasing behavior and driving U.S. interest in contactless payments.

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2019 Digital Payments Survey – Consumer Insights Infographic

October 2019

Consumers have come to expect a fast and seamless checkout experience across all payment channels, meaning that wait time and ease of the payment experience have the potential to impact a sale.

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2019 Digital Payments Survey – Insights Paper

October 2019

Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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2019 Digital Payments Survey – Merchant Insights Infographic

October 2019

Merchants are challenged with balancing the need for frictionless checkout without sacrificing the payment security of customers or their businesses.

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Video Insights