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Knowledge Base Help

Click on one of the options to learn more about how Knowledge Base works

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Six minute Video Interactive Guide FAQs

Watch this short video to learn how Knowledge Base works.

Navigate through the interactive guide to learn about each feature.

Answers to frequently asked questions about using Knowledge Base.

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Interactive guide

What's new

Click on the below sections to learn more about the various features available in Knowledge Base.

Homepage

See all the new features we've introduced in Home page like Search, My profile and Participant Directory. 

Search

All of the content available to you is available via Search. Including more power features such as search by doc type and even search your bookmarks.

Bookmarks

You have the ability to Bookmark the content that is important or of interest to you. Access your bookmarks via the profile page.

Profile

See all you profile information via the profile page and access your bookmarks and recently visited documents.

Participant Directory

Access to the Participant Directory is easy directly from Knowledge Base.

Service Enrollment

Find out more about each service available and enrol directly for the services you require all in one place.

Contact us

Get in touch if you have questions or require technical support

What's New

Homepage

Search

Bookmarks

Profile

Participant Directory

Service Enrollment

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