Help & FAQ

What is American Express Connect?

American Express Connect is a program where benefits, offers, and special experiences are brought together especially for American Express Card Members – making it easier for you to take advantage of your Card Membership.

Who is eligible to take advantage of the offerings on American Express Connect?

If you have an American Express Card or American Express bank-issued Card (Lloyds Bank, TSB Bank, MBNA, BarclayCard), you are eligible for Connect.
However, at this time, the following Cards are not eligible for Connect: American Express Business Travel Accounts, Government Cards, Corporate Purchasing Cards, Corporate Meeting Cards, Corporate Cards and Prepaid Cards.

What type of content should I expect from American Express Connect?

You should expect to see information on all the great features and benefits brought to you by your American Express Card as well as offers and experiences in categories such as travel, dining, shopping, entertainment and business from American Express and its partners.

Where can I find offers I can enrol in or save to my Card on the Connect website?

Offers are available on the Connect homepage. Whenever you see an offer, simply click on that offer for more details.

How do I enrol in or save an offer to my Card?

If you would like to save or enrol in a statement credit offer, click the “Save to Card” or "Enrol Now" button on the Connect offer detail page, then use that Card to make the qualifying purchases at the participating merchant to see the savings add up on your statement.
Please note: some offers may require you to use a promo code at checkout or to follow a link to a merchant’s website for redemption, please read the offer terms and conditions and how to redeem section for more details.

Why do I have to save or enrol in some offers?

‘Save to Card’ and ‘Enrol now’ enables you to register for an offer. Once your Card is enrolled in the offer, you can get a statement credit on your account when you meet the offer spending requirements.

When will I get credit for the offer I have enrolled in or saved to my Card?

If you make a qualifying purchase(s) as indicated in the offer terms, a statement credit should automatically appear on your Card account within 3 working days, but can take up to 90 days after the end of the offer period.

What should I do if the statement credit does not appear in my Card account?

If you don’t see the credit within the 90 day time period, check to make sure you’ve done all of the following:

• Saved or enrolled in the offer with your eligible American Express Card before making your purchase(s) at the merchant
• Made the purchase(s) with the same American Express Card to which you saved the offer
• Met the purchase requirements (purchase amount or number of purchases) required in the offer terms to receive the offer
• Made your purchase(s) before the offer expired
• Made the purchase(s) at an eligible location (online, in-store, participating location, etc.)
• Have not returned or cancelled your purchase

If after the 90 day period you still do not see the statement credit then please contact us for further assistance.
• If you have an American Express issued Card, please call the number on the back of your Card.
• If your Card has been issued by one of our bank partners (Lloyds Bank, MBNA, TSB, BarclayCard) please click here.

Where can I see offers I have enrolled in or saved to my Card?

If you have an American Express issued Card, you can view all offers registered to your Card when you log in to your American Express Account at www.americanexpress.com/uk.
If you have a Card issued by one of our bank partners (Lloyds Bank, MBNA, TSB Bank, BarclayCard) once you are logged in to Connect, you can visit the 'My Offers' page.

What happens if I can’t find an offer on Connect?

If you are trying to locate an offer you received in an email or can’t find an offer you have saved or enrolled in on the Connect website, then unfortunately the offer has either expired or the enrolment cap has been reached.

Which browsers are supported by Connect?

For the best web experience with American Express Connect, please make sure you are using a supported web browser. Connect supports the following:

• Chrome
• Internet Explorer
• Firefox
• Safari

Connect supports the latest version of Chrome and Firefox (both automatically update when a new version of the browser is available). Connect supports Internet Explorer 10 and above.

What mobile devices can I use to access Connect?

Connect can be accessed from mobile phones that support the mobile web browser, which is common for the majority of mobile phones released today. Connect supports all Apple operating systems and Android 4.4 (KitKat) and above. Please reference your mobile phone’s user manual to learn more about using your web browser on your mobile phone.

Who do I contact if I have technical problems with the site?

If you have an American Express issued Card please call the number on the back of your Card.

If your Card has been issued by one of our bank partners (Lloyds Bank, MBNA, TSB Bank, BarclayCard) please click here.

Who do I contact if I have problems or questions about an offer?

If you have an American Express issued Card please call the number on the back of your Card.

If your Card has been issued by one of our bank partners (Lloyds Bank, MBNA, TSB Bank, BarclayCard) please click here.

I have opted out of marketing communications. Why does American Express still contact me?

It may take up to 7 days for preferences to be updated. We may also still contact you with servicing communications about your Card Account and/or its benefits. Also, our marketing activity is often planned in advance, so you may receive communications which were already scheduled prior to opting out.

How will my personal information be used?

Your personal information will be used in accordance with our Privacy Statement.

How can I opt out of all marketing communications from Connect and from American Express?

If you do not wish to receive marketing communications from American Express, click the ‘Unsubscribe’ link at the bottom of any American Express marketing email. Any changes you make here will be applied to all American Express Cards, including all personal, small business, and corporate Cards, that are linked to the same e-mail address.

* Please note that you may still receive important service notifications related to your accounts or any optional additional marketing communications you have signed up for.

What happens if I opt out of marketing and opt out of email marketing?

If you have opted out of email marketing you will not receive any marketing communications via email. However, you will continue to receive servicing emails regarding your account.
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American Express uses cookies to deliver the best possible web experience. By continuing and using this site, you agree that we may store and access cookies on your device. You may change your preference at any time by going to the  "Managing Your Cookie Preferences" section in our Privacy Policy.

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Reset Password

 

We’re sorry, an error has occurred, for assistance please Contact Us and quote reference #128.

To reset your Password please enter your Username and click 'Next'.

Forgotten your Username?

To reset your Password please select one of the following options:

Please select the security question that you chose when you signed up for Connect and enter the answer to this question. If you do not know this information, please Contact us for assistance.

Your new password must be different to your username and must contain 8 to 20 characters, including one number and letter. It may contain % & _ ? # = - characters. Not case sensitive.

You have reached the maximum number of attempts to answer your security question, please confirm your account details to continue.

Please enter the Card number and email address you used when you created your Connect Account. If you do not know this information, please Contact us for assistance.

Your new password must be different to your username and must contain 8 to 20 characters, including one number and letter. It may contain % & _ ? # = - characters. Not case sensitive.

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To retrieve your Username, please enter your email address and postcode and click 'Submit'. Please note, you will need this Username whenever you log in.

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Create an Account to access offers, benefits and experiences from American Express

  • Verify Card
  • 2 Create Account
  • 3 Add Profile
• Must contain 5 to 20 characters
• Must contain at least one letter
• Cannot contain spaces or special characters
• Not case sensitive

Please note, your Connect Username cannot be used to register for American Express Online Services.
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• Your password must be different to your Username.
• Must contain 8 to 20 characters including one letter and number.
• It may contain % & _ ? # = - characters.
• Is Case sensitive.
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Please review your Account details carefully as they cannot be edited once you have proceeded to the next step.

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Please enter your 15 digit Card number We need your Card number to verify that you are an American Express Card Member. It also enables us to share offers and content with you that are exclusive to your Card and allows you to seamlessly save American Express Connect offers directly to your Card with just one click. For more information about how your information is used, please see the site Privacy statement. Close

Why should you sign up to Connect? Learn more

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