FAQs Australia

What is American Express Connect?

American Express Connect is a website where benefits, offers, and special experiences are brought together especially for American Express Card Members – making it easier for you to take advantage of your Card Membership.

Who is eligible to join American Express Connect?

Australian-dollar American Express Cards issued by American Express Australia Limited or by the following licensed network partners: 

  • National Australia Bank Limited
  • Westpac Banking Corporation
  • Australia and New Zealand Banking Group Limited (ANZ)
  • Commonwealth Bank of Australia

Only Card Members with bank-issued American Express Cards can create a username, password and profile for American Express Connect. 

Who is not eligible to join American Express Connect?

At this time, the following cards are not eligible for Connect: 

  • American Express Business Travel Accounts
  • Government Cards
  • Corporate Purchasing Cards
  • Corporate Meeting Cards 
  • Corporate Cards
  • Prepaid Cards
  • David Jones American Express Cards
  • David Jones Storecards

What are the benefits to signing up?

By registering your information and card details, you can unlock a more personalised experience on Connect - enabling us to deliver more offers, benefits and experiences that are tailor-made to you and your American Express Card.

What type of content should I expect from Amex Connect?

You should expect to see information on all the great benefits and features brought to you by your American Express Card as well as offers and experiences in categories such as travel, dining, shopping, entertainment and business from American Express and its partners.

Are there any costs to registering?

No, there is no cost to signing up for Amex Connect.

How will my personal information be used?

Your personal information will be used in accordance with our Privacy Statement.

Can I register multiple cards?

Yes, you can add multiple American Express cards. 

  • Login to Amex Connect
  • Click on the Menu top right of the website
  • Click on 'Add a Card'

What type of content should I expect from American Express Connect?

You should expect to see information on all the great benefits and features brought to you by your American Express Card as well as offers and experiences in categories such as travel, dining, shopping, entertainment and business from American Express and its partners.

Why do I have to save or enrol in some offers?

‘Save to Card’ and ‘Enrol now’ enables you to register for an offer. Once your Card is enrolled in the offer, you can get a statement credit on your account when you meet the offer spending requirements.

How do I enrol in or save an offer to my Card?

If you would like to save, or enrol in an offer, click the “Save to Card” or "Enrol Now" button on the Connect offer detail page, then use that Card to make the qualifying purchases at the participating merchant to see the savings add up on your statement. 

Please note: some offers may require you to use a promo code at checkout or to follow a link to a merchant’s website for redemption, please read the offer terms and conditions and how to redeem section for more details.

When will I get credit for the offer I have enrolled in or save to my Card?

If you make a qualifying purchase(s) as indicated in the offer terms: A statement credit will automatically appear on your Card account within 5 working days but can take up to 90 days after the end of the offer period.

What should I do if the statement credit does not appear in my Card account?

If you don’t see the credit within the 90 day time period, check to make sure you’ve done all of the following: 

  • Saved or enrolled in the offer with your eligible American Express Card before making your purchase(s) at the merchant 
  • Made the purchase(s) with the same American Express Card to which you saved the offer 
  • Met the purchase requirements (purchase amount or number of purchases) required in the offer terms to receive the offer 
  • Made your purchase(s) before the offer expired 
  • Made the purchase(s) at an eligible location (online, in-store, participating location, etc.) 
  • Have not returned or cancelled your purchase 

If you have done all of the above and still don’t see the statement credit 90 days after the end of the offer period, please complete the Contact Us form for additional assistance.

Where can I see offers I have enrolled in or saved to my Card?

If you have an American Express issued Card you can view all offers registered to your Card when you login to your American Express Account at www.americanexpress.com.au. If you have a bank issued Card, once you are logged in to Connect, you can visit the 'My Offers' page.

What happens if I can’t find an offer on Connect?

If you are trying to locate an offer you received in an email or can’t find an offer you have saved or enrolled in on the Connect website then it has either expired or the enrolment cap has been reached.

Which browsers are supported by Connect?

For the best web experience with American Express Connect, please make sure you are using a supported web browser. Connect supports the following: 

  • Chrome 
  • Internet Explorer 10.0 and above 
  • Firefox 
  • Safari 

Connect supports the latest version of Chrome and Firefox (both automatically update when a new version of the browser is available). Connect supports Internet Explorer 10.0 and above.

What mobile devices can I use to access Connect?

Connect can be accessed from mobile phones that support the mobile web browser, which is common for the majority of mobile phones released today. Connect supports all Apple operating systems and Android 4.4 (KitKat) and above. Please reference your mobile phone’s user manual to learn more about using your web browser on your mobile phone.

Who do I contact if I have technical problems with the site?

Click here to complete an online form if you are experiencing site issues on Amex Connect.

How do I retrieve my Username?

Go to the Amex Connect homepage. 

  1. Click on ‘Sign Up or Log In’ at the top of the Connect website, and then click on ‘Forgotten Username’. 
  2. Enter your registered e-mail address and postcode and click on ‘Submit’. 

Once you input this information, you are able to view your user ID.

How do I reset my Password? (using Confirm Account Details)

Go to the Amex Connect homepage. 

  1. Click on ‘Sign Up or Log In’ then click on ‘Forgot Password’. 
  2. Enter your username and click ‘Next’. 
  3. Select Confirm Account Details. 
  4. Enter Card Number and Email Address and click ‘Next’. 
  5. Enter ‘New password’ and ‘Confirm password’ and click ’Confirm’. 

Your password has been changed.

How do I reset my Password? (using Answer Security Question)

Go to the Amex Connect homepage. 

  1. Click on ‘Sign Up or Log In’ then click on ‘Forgot Password’. 
  2. Enter your username and click ‘Next’. 
  3. Select Answer Security Question. 
  4. Please choose your selected question (the one you set up your account with). 
  5. Once you have answered the question correctly, you will be taken to reset password screen. 
  6. Once you have confirmed your new password, you can complete the reset process. 

Your password has been changed.

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Reset Password

 

We’re sorry, your Username has been locked, for assistance please Contact Us and quote reference #128.

To reset your Password please enter your Username and click 'Next'.

Forgotten your Username?

To reset your Password please select one of the following options:

Please select the security question that you chose when you signed up for Connect and enter the answer to this question. If you do not know this information, please Contact us for assistance.

Your new password must be different to your username and must contain 8 to 20 characters, including one number and letter. It may contain % & _ ? # = - characters. Not case sensitive.

You have reached the maximum number of attempts to answer your security question, please confirm your account details to continue.

Please enter the Card number and email adress you used when you created your Connect Account. If you do not know this information, please Contact us for assistance.

Your new password must be different to your username and must contain 8 to 20 characters, including one number and letter. It may contain % & _ ? # = - characters. Not case sensitive.

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Forgotten Username

To retrieve your Username, please enter your email address and postcode and click 'Submit'. Please note, you will need this Username whenever you log in.

Your username is: ""

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Create an Account to access offers, benefits and experiences from American Express

  • Verify Card
  • 2 Create Account
  • 3 Add Profile
• Must contain 5 to 20 characters
• Must contain at least one letter
• Cannot contain spaces or special characters
• Not case sensitive

Please note, your Connect Username cannot be used to register for American Express Online Services.
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• Your password must be different to your Username.
• Must contain 8 to 20 characters including one letter and number.
• It may contain % & _ ? # = - characters.
• Is Case sensitive.
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Please review your Account details carefully as they cannot be edited once you have proceeded to the next step.

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Sign Up

Please enter your 15 digit Card number We need your Card number to verify that you are an American Express Card Member. It also enables us to share offers and content with you that are exclusive to your Card and allows you to seamlessly save American Express Connect offers directly to your Card with just one click. For more information about how your information is used, please see the site Privacy statement. Close

Why should you sign up to Connect? Learn more

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Your password has been successfully changed